Terms & Conditions

We encourage all new and existing clients and users of our products and services to read this terms and conditions statement carefully before using our services, products, and website together with our privacy statement.

By accessing our website and transacting with us you signify your agreement to these terms and conditions. All batteries supplied by us are warranted to be free from defects in material and workmanship and manufactured in accordance with our specifications. The warranty period starts from the invoice date engraved onto the battery for the period specified by the distributor for a period between 6 – 24 months. When you purchased your new battery, we recommend that it be registered online at https://batpro.co.za/ #warrantee to activate your Battery Pro warranty.

Please retain the proof of purchase for verification purposes when claiming on warranties. We will repair or replace the battery upon satisfactory proof of claim. Warranty of a battery is defined as its failure to reach at least 60% of its rated capacity. If a properly maintained battery fails to meet 60% of its rated capacity, cost for replacement equipment installation, material freight charges and travel expenses of Battery Boksburg representatives will be the responsibility of the purchaser.

The following warranty conditions apply to batteries purchased from Battery Pro:

Conditions:

1. The battery must be returned to Battery Pro Boksburg on the purchaser’s costs within the warranty term and the purchaser must exhibit satisfactory proof of purchase of the battery at a Battery Pro branch.

2. The warranty does not cover batteries that were neglected abused, improperly used or mis-applied, over / under charged.

3. The warranty will be invalid if the date markings on the battery were defaced / altered.

4. The warranty will be invalid if the battery does not comply with the vehicle’s manufacturer’s official specified ampere hour – or other relevant capacities.

5. Each battery must be the proper size, design, and capacity for its intended application.

6. No battery warranty for over-the-counter sales, unless the alternator and vehicle information are verified within 7 days of battery purchased and noted by Battery Pro personnel on the original invoice.

7. Warranty invalid if automotive battery used other than for automotive applications.

8. Solar batteries must be used for solar installations.

9. The warranty on the replaced/repaired battery shall extend from the original purchased date and not the replacement / repair date.

Limitation Of liabilities:

Battery Boksburg shall not be liable for, and the user indemnifies and save Battery Pro Boksburg, its owners, employees, contractors, and other relevant stakeholders harmless from any claims and liabilities arising directly or indirectly from special, incidental, indirect or consequential damages to any automotive – or other component of equipment powered by batteries and / or equipment supplied and installed by us and any devices, components and equipment used to access our websites. You indemnify us from damages, losses and injuries caused by any one of Battery Pro Boksburg owners, employees, contractors, and all third parties while using / accessing any of our physical facilities and online (internet) facilities.

Battery Pro Boksburg does not promise that goods and services will always meet our customers’ expectations, and we will go to great lengths to give the best possible products and services Validity This Terms and Conditions Statement replaces all previous similar statements and is valid from 2024/04/09, and updates will be posted on our website, being https://batpro.co.za currently.

In the event of one or more terms and conditions being illegal, it will not adversely affect or void any other term, condition, indemnity, and disclaimer contained in this document.

The following are the current products which the Battery Pro Boksburg trading terms and conditions apply.

Duratec Batteries: All batteries are sold with a 2-year warranty.

Golf cart batteries need to be fully charged before it is stored for extensive periods of time.

Forbat Batteries: All batteries are sold with a 12-month warranty.

Ghost Immobilisers: All units are installed with a 36-month warranty.

Solar Batteries for Inverters:

1. Batteries will be warranted for a period as stated by the manufacturer – 1 year from original invoice date unless otherwise specified.

2. This warranty only covers failures due to faulty design and or components failures done by the manufacturer.

3. It is however the customer’s responsibility to maintain the equipment as specified in the maintenance manual.

4. A battery warranty does not cover the equipment against operations outside the specified electrical parameters, improper environmental conditions, high room temperatures and lack of ventilation caused by high levels of dust contamination.

5. Premature failure of batteries, due to over cycling or high temperature cannot be warranted due to unknown conditions of charging.

6. Battery Pro Boksburg will under no circumstance take responsibility for batteries supplied by other suppliers operating with our equipment. All other products and consumables No warranty applies, outside of possible manufacturers’ warranties.

This document will be updated with new products and services’ details when required. Exclusions of warranties

Discharged Batteries:

1. A reasonable time must be allowed to recharge the battery in order that it may be tested. (10~14 working days).

2. Kindly enquire about the availability of temporary replacement batteries in store.

3. Should a teardown reveal the presence of “white” sulphation – the obvious result from inadequate charging the claim will be disallowed.

Empty Batteries:

There are only three ways that a battery can lose electrolyte.

1. Physical damage in any way to the battery is not a factory fault.

2. A hole or crack in the casing and the electrolyte leaks out.

3. Over-voltage during the charging process - either by the regulator failing on the alternator or using an unregulated battery charger.

Most modern battery chargers are microprocessor controlled, they are very simple to use, safe to be left connected to the battery for long periods of time and are inexpensive.

The use of Automatic “intelligent “battery chargers are encouraged, especially on sealed batteries and will in fact enhance the life of a battery with regular use.

If a battery has been left discharged for a long period of time, the sulphation process inhibits the charge process. It causes a build-up of heat because of high resistance which causes the battery to convert electrolyte to a gas which results in the subsequent loss of electrolyte through the calibrated as a prevention for explosions.

In some instances, should the charge rate be too high, then the condensation chamber might not have the capacity to process the high volume of hydrogen and oxygen and the battery can explode as well.

NOTE: When a battery charger is connected permanently to a battery, (e.g., standby or back-up application), then only a CONSTANT VOLTAGE CHARGER may be used. If not, the battery will lose electrolyte due to gassing.

Damaged Casings & Broken Terminals:

1. Physical damage in any way to the battery is not a factory fault.

2. Always check that terminals are tight. Loose terminals are a common problem which causes arcing or flashing and results in the terminal or post being burned off.

3. The same situation when a vehicle is being jump started with jumper cables. Ensure that connections are tight and safe.

4. When attaching cables to the terminals, do not over tighten. When using the thread type terminal, the maximum torque permissible is 18 – 20 Newton meters.

Call-outs and Site Visits Call-out:

Our Technical Consultant may be contacted to supply and install a battery for your vehicle free of charge and in a safe and non-hostile environment withing a 10km radius of Battery Pro Boksburg during office hours. A standard call-out fee of R250 will apply plus km’s for areas outside the 10km radius.

After hours a standard call-out fee of R250 will apply plus km’s if more that 10km from Battery Pro Boksburg. For further locations a call-out fee will be communicated accordingly.

Returns and Exchange Procedure:

Prior authorization is required from Battery Pro Boksburg Management before any goods will be accepted as returns, exchanges or for repairs. No goods will be accepted by our drivers as returns/repairs without prior authorisation from Battery Pro Management. Note Should management approve the return of incorrectly purchased goods (other than warranty claims), the following will apply:

1. Goods returned before 7 days: 25% Handling Fee will be charged to all our customers.

2. Goods returned after 7 days: 50% Handling Fee will be charged to all our customers.

3. Goods returned after 30 days: Goods will not be accepted.

4. Credit notes Credit notes will only be issued once goods have been tested by our technical department and no fault was found.

5. Credit notes may take between 5~7 working days.

6. Refunds For any refunds requested there will be a 10% admin fee charged.

Jurisdiction / Governing Law

Battery Boksburg operates under the jurisdiction of South African laws.

Contact Information:

Battery Pro Boksburg contact information will be as per our official website, being https://batpro.co.za.

We are located at: 122 North Rand Road, Bardene Boksburg, 1459.

We may be contacted at telephone number: 010 023 2857 or via e-mail info@batpro.co.za.

We welcome your feedback to help us continually improve our services to you!

Yours sincerely, Battery Pro Boksburg.